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Frequently asked questions

Clear answers before you start.

Find practical details about plans, connected social profiles, publishing, AI tools, analytics, billing, and team workspaces.

PublishingPlanning, queues and supported channels
AI toolsUsage and plan availability
WorkspaceTeams, access and billing
IGNIPOST is a social media hub for shops, brands and agencies. You schedule posts to 24 networks from one calendar, answer Messenger and Instagram messages and comments from one inbox, and automate the routine replies with comment-to-DM rules, chat flows and drip sequences.
Facebook Pages, Instagram, TikTok, YouTube, LinkedIn, X, Threads, Pinterest, Google Business Profile, Reddit and OK, plus Telegram, Discord, Bluesky, Mastodon, Tumblr, VK, Flickr, Plurk, LINE, WordPress, Blogger, Medium and your own webhooks. Which ones you can connect depends on your plan.
Yes. IGNIPOST uses Meta's private replies feature, which lets a business send one private message per comment within 7 days of it. Once the person answers, you have the normal 24-hour window to keep the conversation going. IGNIPOST applies both limits for you.
Yes. Each brand keeps its own connected channels and settings, so posts and messages never cross over. Agencies can invite team members and give each person a role that matches the work they handle.
Every chat flow can hand the conversation to your team. When someone on your team replies, the bot pauses for that contact. If the 24-hour window has closed, your team can still answer for up to 7 days as a human agent, as Meta's rules allow.
On servers in Germany behind Cloudflare. Access tokens for your pages and accounts are encrypted at rest with AES-256. IGNITECH, the company behind IGNIPOST, follows Moroccan Law 09-08 and the GDPR, and never sells your data or uses it for advertising.
You can cancel any time from the billing page and keep access until the end of the period you paid for. The first payment of a new paid plan comes with a 14-day money-back guarantee. The refund policy has the details.
Yes. Comment and message keywords match whatever text you add, in any language or script. Add the words your customers actually type, for example prix, bch7al or the Arabic word for price, and IGNIPOST treats them as the same trigger.