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Data Deletion Instructions

How to delete your IGNIPOST account or disconnect a Page, how people who messaged a business can ask for deletion, and how Meta deletion requests work.

Last updated: 19 October 2026

You can delete your IGNIPOST account, or remove a single connected Page, at any time. If you messaged a business that uses IGNIPOST, you can also ask for your data to be deleted. This page explains each option and how long it takes.

Delete your IGNIPOST account

  1. Sign in to IGNIPOST.
  2. Open Settings.
  3. Choose the option to delete your account.
  4. Confirm the deletion.

This deletes your account data, your connected-account access tokens, your content and media, and the messages and contact data in your inbox. If you own a team workspace, tell your team first, because they will lose access to it. Download anything you want to keep before you start.

If you have a paid plan, cancel it on the billing page as well. See our Refund and Billing Policy.

Disconnect a Page or channel

If you want to stop using IGNIPOST with one Facebook Page, Instagram account or other channel, but keep your account:

  1. Open the list of connected channels in IGNIPOST.
  2. Choose the Page or account.
  3. Disconnect it.

We delete the access token and the data we received from Meta for that Page or account.

When the data is gone

  • We erase deleted account data within 30 days.
  • Backups roll off within 35 days.
  • We keep invoices for 10 years, because Moroccan accounting law requires it. They contain billing details only, not your posts or messages.
  • Security logs are kept for up to 90 days and then removed.

If you messaged a business that uses IGNIPOST

Businesses use IGNIPOST to answer messages and comments on their Facebook Pages and Instagram accounts. If you sent one of them a message or comment, the business controls that data and we process it for them.

You have two options:

  1. Ask the business. Contact the business you messaged and ask it to delete your conversation and contact profile. The business can delete them in IGNIPOST.
  2. Ask us. Email [email protected] with your page-scoped details so we can find your data:
    • the name of the Facebook Page or Instagram account you messaged;
    • your name as it appears on Facebook or Instagram;
    • the approximate date of your message or comment;
    • your page-scoped ID, if you have it.

We will tell the business about your request, help it act on it, and confirm to you by email when it is done. We may ask you to confirm that the account is yours.

Remove IGNIPOST from your Facebook account

If you connected Facebook to IGNIPOST, you can also remove our app from Facebook directly:

  1. In Facebook, open Settings and privacy, then Settings.
  2. Open Apps and websites (or Business integrations for Pages).
  3. Find IGNIPOST and remove it.
  4. If Facebook offers it, also ask the app to delete your data.

Meta then sends us a data deletion request. We process it and give you a confirmation code and a status URL. Open the status URL at any time to check the progress of your request, and quote the confirmation code if you contact us about it.

Questions

For any question about deletion, email [email protected]. You can read more about how we handle data in our Privacy Policy.

Questions about this page? Write to [email protected].